UniAgent

UniAgent, developed by SHECA, is a versatile software solution designed to enhance customer service and support operations. With its user-friendly interface and robust features, UniAgent helps businesses streamline their customer interactions and deliver exceptional support experiences.

• Unified Communication: UniAgent integrates multiple communication channels, such as voice calls, live chat, email, and social media, into a single platform. This allows support agents to efficiently manage customer queries from various channels in one place.
• Real-time Collaboration: The software enables real-time collaboration among agents, supervisors, and subject matter experts. This fosters a collaborative work environment, allowing for quick problem-solving and improved resolution times.
• CRM Integration: UniAgent seamlessly integrates with popular customer relationship management (CRM) systems, providing agents with access to customer information and past interactions. This empowers agents to provide personalized and efficient support.
• Automated Workflows: UniAgent comes with powerful automation capabilities that help automate repetitive tasks and processes. This saves time for agents and enables them to focus on more complex customer issues.

In addition, UniAgent offers insightful analytics and reporting features that provide businesses with valuable insights into their customer service performance. With UniAgent by SHECA, businesses can elevate their customer service operations and deliver outstanding support experiences to their customers.